PRIVACY POLICY

Queens77 Privacy Policy – Data Protection and LGPD

The Queens77 handles your data with respect and transparency. Here you'll find exactly what information we collect, how we use it, who we share it with — and what your rights are as the owner of your own data.

Last updated: January 2026
LGPD — Law No. 13.709/2018

Privacy questions? Get in touch: contato@queens77.net

Your Data at a Glance
Your data is protected by 256-bit SSL encryption
Full compliance with the LGPD (Law No. 13,709/2018)
We do not sell your data to third parties for commercial purposes
You may request access, correction, or deletion of your data
Financial data (Pix, transactions) handled with banking secrecy
Cookies only for operation and security of the platform
Create an Account with Guaranteed Privacy

The Pillars of Our Privacy Policy

Six principles that guide how queens77 handles your personal data

Minimum and Necessary Collection

Queens77 collects only the data strictly necessary to operate the platform: player identification, age verification, transaction processing via Pix, and support communications. No excessive data, no collection for its own sake.

No Sale of Data to Third Parties

Your personal data is not sold or transferred to marketing companies, data brokers, or external advertisers. Data sharing with third parties occurs only when necessary to operate the platform or when required by law.

256-Bit SSL Encryption Across the Board

All communications between your device and Queens77's servers are encrypted with 256-bit SSL. This covers registration data, payment information via Pix, and any data transmitted while using the platform on mobile or desktop.

LGPD Compliance

Queens77 operates in full compliance with Brazil's General Data Protection Law (Law No. 13.709/2018). You have the legal right to access, correct, anonymize, and request the deletion of your personal data at any time — and those rights are genuinely respected.

You Control Your Preferences

You decide whether to receive marketing communications from Queens77. Consent for promotions, news, and offers can be given or withdrawn at any time in your account notification settings — no hassle required.

Retention for Legally Required Periods

Financial and identity data are retained for the minimum period required by Brazilian law for audit, anti-money laundering, and regulatory compliance purposes. Once the legal retention period expires, data is securely anonymized or deleted.

Your Rights as a Data Subject

The LGPD guarantees you eight fundamental rights — and queens77 honors every one of them

Right of Access

Request a full copy of all personal data Queens77 holds about you, including transaction history and registration details.

Right to Correction

Correct any inaccurate or outdated data directly in your account settings, or by contacting support via live chat or email.

Right to Deletion

Request the deletion of your personal data after account closure, subject to the minimum legal retention periods required under Brazilian law.

Right to Object

Object to data processing for non-essential purposes, such as marketing, at any time and without needing to provide a reason.

Right to Anonymization

Request that your data be anonymized so it can no longer be linked to your identity, in cases where full deletion is not possible due to a legal obligation.

Right to Portability

Receive your data in a structured, portable format so you can transfer it to another controller, as provided under the LGPD.

Right to Information

Find out which public and private entities Queens77 has shared your data with, when, and for what purpose.

Right to Withdraw Consent

Withdraw consent for data processing at any time through your account settings or by contacting our support team.

How to Exercise Your Rights

To exercise any of these rights, contact the queens77 privacy team via live chat (available 24/7) or by email at contato@queens77.net. Requests are processed within up to 15 calendar days from submission, as required by the LGPD.

About This Policy

This Privacy Policy describes how Queens77 (queens77.net) collects, stores, uses, and protects its users' personal data in accordance with Brazil's General Data Protection Law (LGPD — Law No. 13.709/2018). By creating an account or using our platform, you confirm that you have read and understood this policy. If you have any questions, please reach out before signing up.

01Who We Are and How to Contact Us

The Queens77 is an online entertainment platform offering Sports Betting, live casino, slots, crash games, and poker for players aged 18 and over residing in Brazil. For the purposes of the LGPD, Queens77 is the controller of the personal data collected and processed through the site queens77.net.

To exercise your rights as a data subject, request information about how your personal data is processed, or submit a privacy-related complaint, please contact us at contato@queens77.net or via live chat, available 24 hours a day on the platform. Our team responds within 15 calendar days.

02What Data We Collect

The Queens77 collects only the data necessary to deliver the platform's services securely, efficiently, and in legal compliance. The data collected falls into the following categories:

Category Data Collected When
Identification Full name, CPF, date of birth, RG/CNH Registration & KYC
Contact Email, mobile number, address Registration
Financial Pix key, deposit and withdrawal history, card data (tokenized) Transactions
Platform Usage Betting history, games played, sessions, preferences During use
Technical IP address, device type, browser, operating system Site access
Communications Support chat records and emails exchanged with Queens77 Support

Credit and debit card details are never stored directly on queens77 servers — they are tokenized and processed by PCI-DSS certified payment processors. The Pix key registered for withdrawals is stored securely and used exclusively to process payments requested by the account holder.

03How We Use Your Data

The Queens77 uses your personal data exclusively for the purposes described below. Each purpose is tied to a specific legal basis under the LGPD:

Required for platform use    Optional — consent-based

04Legal Basis for Data Processing (LGPD)

All personal data processing carried out by Queens77 is grounded in at least one of the legal bases set out in Article 7 of the LGPD:

  • Contract performance: processing of identification and financial data is necessary to fulfill the contract entered into with the user upon account creation and use of the platform's services;
  • Legal obligation: the collection of CPF, identity documents, and transaction history is required by Brazilian anti-money laundering legislation (Law No. 9,613/1998) and financial sector regulations;
  • Legitimate interest: security monitoring, fraud detection, and access pattern analysis are carried out based on Queens77's legitimate interest in protecting the integrity of the platform and all its users;
  • Consent: marketing communications are sent exclusively on the basis of the data subject's express consent, which may be withdrawn at any time.

05Data Sharing with Third Parties

The Queens77 does not sell or transfer your personal data to third parties for commercial purposes. Data sharing takes place only in the following situations, with carefully vetted partners:

  • Payment processors: the data required to process deposits via Pix, boleto bancário, credit/debit card, and digital wallets (PicPay, Mercado Pago) is shared with the respective PCI-DSS certified payment platforms. These partners act as data processors and are contractually bound by our security policies;
  • Game and technology providers: to operate the Live Casino, slots, and crash games, we share minimal session data with the content providers integrated into the platform. These suppliers are engaged under specific data protection clauses;
  • Legal authorities: in cases involving money laundering investigations, financial fraud, or court orders, data may be shared with the competent Brazilian authorities (Federal Police, Public Prosecutor's Office, COAF) as required by law;
  • Independent auditors: aggregated and anonymized data may be accessed by auditors who certify the RNG of casino games and the platform's regulatory compliance.
Important

All third parties that process data on behalf of Queens77 are engaged under data processing agreements requiring compliance with the LGPD and equivalent security standards. No identifiable data is shared with advertisers, affiliate networks, or marketing platforms without your express consent.

06Data Security

The Queens77 implements technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or improper disclosure. The main security measures in place are:

  • 256-bit SSL/TLS encryption on all communications between the user's device and the platform's servers;
  • Data storage on servers with strict access controls, multi-factor authentication for staff, and auditable access logs;
  • Tokenization of credit and debit card data — full card numbers are never stored on queens77 systems;
  • Continuous threat monitoring, periodic penetration testing, and vulnerability assessments carried out by specialized teams;
  • Role-based access control — only employees with an operational need have access to users' personal data, and all such access is logged;
  • Security incident response plan: in the event of a breach that may affect your data, Queens77 will notify the National Data Protection Authority (ANPD) and the affected data subjects within the timeframes established by the LGPD.

Even with all these measures in place, no digital security system is completely infallible. That's why we also recommend following good personal security practices: use a strong, unique password for your queens77 account, never share your login credentials with anyone, and enable two-factor authentication in your account settings.

07Cookies and Tracking Technologies

The Queens77 uses cookies and similar technologies on the site to ensure the platform works correctly, keep your session active while you browse, and improve your overall experience. The types of cookies used are:

  • Essential cookies: required for the basic operation of the site — session authentication, CSRF protection, and account state management. They cannot be disabled without compromising use of the platform;
  • Functionality cookies: store your language preferences, interface settings, and account customizations so you don't have to reconfigure them every time you log in;
  • Analytical cookies (aggregated data): collect usage information in anonymized, aggregated form to help understand which parts of the platform are most used and identify potential performance improvements on mobile;
  • Security cookies: help detect unusual behavior, suspicious multiple access attempts, and fraud.

Queens77 does not use third-party tracking cookies for behavioral advertising. You can manage non-essential cookies in your browser settings. Disabling essential cookies may prevent your account and live betting from functioning properly.

08Protection of Minors' Data

The platform Queens77 is intended exclusively for users aged 18 and over. We do not intentionally collect personal data from minors. Registration requires confirmation of date of birth and CPF, and the identity verification process (KYC) validates this information.

If you believe a minor has created an account on Queens77, or that we have inadvertently collected data from a child or adolescent, please contact us immediately at contato@queens77.net. We will delete the data and close the account promptly upon confirmation.

Prohibited for Minors

Real-money gambling is prohibited for individuals under 18 in Brazil. Queens77 uses multiple layers of age verification and is committed to protecting children and adolescents. Reports can be made through our 24-hour support channel.

09How Long We Retain Your Data

The Queens77 retains your data for as long as necessary for the purposes described in this policy, in accordance with the minimum retention periods required under Brazilian law:

  • Identification and KYC data: retained for a minimum of 5 years after account closure, as required by anti-money laundering legislation;
  • Financial transaction history: retained for a minimum of 5 years for audit and regulatory compliance purposes;
  • Betting and game history: retained for the duration of the account and for up to 2 years after closure;
  • Support records: retained for up to 2 years after account closure for dispute resolution purposes;
  • Technical data (IP, device): retained for up to 12 months for security and fraud prevention purposes;
  • Marketing preferences: retained for as long as the account remains active or until consent is withdrawn.

Once applicable legal retention periods have expired, your data is securely deleted or anonymized in a way that no longer allows you to be individually identified.

10International Data Transfer

Some of the technology and service providers used by Queens77 may be located outside Brazil, which involves the international transfer of personal data. When this occurs, queens77 ensures that:

  • The transfer is made only to countries whose data protection legislation is deemed adequate by the National Data Protection Authority (ANPD), or;
  • The data recipient is bound by a contractual agreement containing standard data protection clauses equivalent to the requirements of the LGPD, or;
  • The transfer is necessary for contract performance (for example, processing a payment via an international card).

Under no circumstances is personal data of Brazilian players transferred for resale, external marketing, or any purpose not described in this Privacy Policy.

11How to Exercise Your Rights under the LGPD

To exercise any of your rights as a personal data subject, the Queens77 offers the following contact channels:

  • Live chat: available 24 hours a day, 7 days a week, directly on the platform. For simple requests such as updating contact details or revoking marketing consent, assistance is immediate;
  • Email: contato@queens77.net — for more complex requests such as access to your full data history, portability, or deletion, the response time is up to 15 calendar days;
  • Account settings: some preferences — such as marketing consent, notification limits, and personal history — can be managed directly in the account dashboard without needing to contact support.

If you believe your rights have not been respected after contacting Queens77, you may file a complaint with the National Data Protection Authority (ANPD) through the ANPD's official channel. Queens77 fully cooperates with ANPD investigations.

12Changes to This Privacy Policy

The Queens77 may update this Privacy Policy periodically to reflect changes in data processing practices, applicable legislation, or the services offered. The date of the last update is always shown at the top of this page.

Material changes — such as updates to the legal basis for processing or an expansion of the purposes for which data is used — will be communicated by email to all registered users at least 15 days in advance. Continued use of the platform after an updated version of this policy takes effect constitutes acceptance of the new terms.

Stay in the Loop

To make sure you're notified of any changes to this Policy, keep your registered email address up to date on Queens77. You can update your contact information at any time in your account settings or via live chat.

Privacy at queens77 — What It Actually Means for You

Talking about online privacy can feel abstract — legal text that few people read and fewer fully understand. At Queens77, the idea is different: we want you to know exactly what happens to your data when you use the platform — in plain language, no fluff. Because respecting player privacy isn't just a legal obligation under the LGPD — it's a basic matter of trust.

When you create an account on Queens77, we ask for your full name, CPF, date of birth, email address, and mobile number. We do not ask for anything beyond that at the initial registration stage — and each piece of information serves a specific purpose. The CPF is required to confirm you are a Brazilian resident, that you are over 18, and to link your Pix key to withdrawals (Pix in Brazil operates by CPF, so payments cannot be processed without it). Your email and mobile number are used for account communications — registration confirmation, security alerts, and, if you opt in, platform promotions. Simple as that.

The concern players most often raise about privacy is financial. How does Queens77 store my card details? Is my Pix key secure? The straightforward answer is that credit and debit card data is never stored on the servers of Queens77 — they are tokenized by the PCI-DSS certified payment processor before reaching the platform. What we store is the token, not the actual card number. For Pix withdrawals, we store your Pix key linked to your CPF, with restricted, encrypted access — it is used solely to process the withdrawal you initiate.

Queens77 also collects platform usage data — which games you access, how long you spend in each section, and which bets you place on Brasileirão or UFC events. This data serves two purposes: security (detecting anomalous behavior, bot usage, or multiple accounts) and platform improvement. When we see that most players access the live casino on mobile during a Flamengo match, for example, that helps us ensure the stream performs well during those high-traffic windows. It is usage analysis to serve players better — not to sell consumer profiles to advertisers.

On data sharing with third parties: Queens77 does not sell your data. Full stop. Sharing only occurs when operationally necessary — with the Pix processor to complete a withdrawal, with the Live Casino provider to authenticate a table session, and with the independent auditor that certifies the games' RNG. All these partners are engaged under specific data protection clauses and are not authorized to use your information for any other purpose.

Your rights under the LGPD are real and enforceable at Queens77. If you want to know what data we hold about you, simply ask via live chat or email — we will send everything within the legal timeframe. If you need to correct inaccurate data, it is even simpler: many fields can be updated directly in your account settings. If you want to withdraw consent for promotional emails, there is an unsubscribe link in every message and an option in your account settings. No premium-rate phone calls or registered letters required — we want the process to be easy.

In short: Queens77 collects only what's necessary, protects it to the fullest extent possible, never resells it, and puts control back in your hands. That's our privacy policy in practice — and if you have any questions not covered on this page, our support team is available 24 hours a day in Portuguese to help.

Privacy FAQs

Straightforward answers to the most common questions about how Queens77 handles your data

No. Queens77 does not sell, rent, or transfer your personal data to third parties for commercial purposes. Data sharing occurs only with operational partners required to run the platform (Pix payment processors, game providers) and, where legally required, with the competent Brazilian authorities. No identifiable data is shared with advertisers or marketing networks without your express consent.

Credit and debit card data is tokenized by PCI-DSS certified processors — the actual card number is never stored on queens77's servers. The Pix key used for withdrawals is stored in encrypted form and accessed solely to process withdrawals requested by the account holder. All financial communications are protected by 256-bit SSL encryption.

Yes. You may request deletion of your personal data after closing your account by emailing contato@queens77.net or via live chat. Deletion is processed in accordance with the minimum legal retention periods established under Brazilian law — financial and identification data must be retained for at least 5 years for audit and anti-money laundering compliance purposes. After that period, data is securely deleted or anonymized.

To stop receiving marketing communications, you have three options: (1) click the "Unsubscribe" link in the footer of any promotional email sent by queens77; (2) go to the notification settings in your account and turn off marketing emails; or (3) contact support via live chat or by emailing contato@queens77.net. The opt-out is processed immediately. Essential account communications (deposit confirmations, withdrawals, security alerts) will continue to be sent regardless of this preference.

No. Queens77 does not use third-party tracking cookies for behavioral advertising purposes. The cookies we use are essential for platform operation (session authentication, security), functional (your preferences and settings), and analytical in a fully anonymized and aggregated format with no individual identification. You can manage non-essential cookies in your browser settings.

To request access to all personal data Queens77 holds about you, contact us at contato@queens77.net or via live chat, providing your full name and CPF for identity verification. We will send a complete copy of your data in a structured format within up to 15 calendar days, as required by the LGPD. Your betting and transaction history can also be viewed directly in your account dashboard.
PRIVACY GUARANTEED

Play Safely and Privately at Queens77

Your data is protected — and you're free to enjoy the Brasileirão, UFC, slots, and Live Casino without a worry. Create your account in under two minutes and deposit via Pix with complete security.

  • 256-bit SSL across all transactions — registration, Pix, and live betting
  • Your data is never sold to third parties
  • 100% bonus on your first deposit — up to R$ 500.00
  • Fee-free Pix withdrawals, straight to Nubank, Itaú, Bradesco, and any bank

Gambling is permitted for players aged 18 and over only. Please gamble responsibly.

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Responsible Gaming – Privacy and Control Go Hand in Hand

Queens77 protects your data and provides tools to help you manage your play: deposit limits, session alerts, full transaction history, and self-exclusion with immediate effect. Gambling is prohibited for those under 18. Need support? CVV: 188 (24h, free). Learn more at Responsible Gambling.

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Self-Exclusion

+18 Only

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